We understand why it’s critical for any organisation to carry out investigations and recognise the importance for them to be able to deal with conflict fairly, proportionately and quickly. In doing so, we recognise the impact to an organisation in being able to address morale, efficiency and competency issues effectively, while upholding their organisational values and standards.
Recognise is our first step to understanding and exploring the issue to be investigated.
At the outset of any workplace investigation we understand how critically important agreeing our remit is. Not just for the organisation, but also the person subject to the investigation. Our formal terms of reference will set out the remit of our investigator; with terms such as who the parties and potential witnesses are, how long the investigation should take and how the findings and recommendations will be presented in the final report.
We have the expertise to inspire confidence that the investigative process is being undertaken in a cost effective, timely and professional manner which stands up to legal scrutiny or any challenge from involved parties.
We hold debrief meetings with nominated organisational leads at the conclusion of every investigation, to ensure that the terms of reference have been met and to confirm that the findings appropriately address the issue that was investigated.
A well written, clear and logical report which presents cogent, unambiguous findings and recommendations (where appropriate) is the cornerstone of any good investigation.
We know for the report to be effective, it must clearly set out the facts as determined from the information gathered during the investigation and, importantly, must answer the agreed terms of reference.
All of our concluding reports are subject to a rigorous quality assurance process.
When an employee raises a concern, an organisation needs to ultimately resolve that workplace conflict. Our conflict management professionals can guide an organisation through the formal or informal options available, to provide a tailored resolution.
Our experienced mediation professionals can offer support to resolve conflict either before or after a formal process. Our investigators can work with the organisation after the completion of an investigation to offer support and guidance on any lessons learnt.
Following an investigation, if it is necessary for the organisation to instigate formal internal proceedings (including disciplinary or grievance hearings), our team members are very experienced at presenting management/investigation cases and appropriately dealing with external scrutiny and questioning.
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